Frequently Asked Questions | Rhode Island Energy Rhode Island Energy
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Rhode Island

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1 Important Alert(s)

Changes Are Coming

On August 19, some important changes are coming. New bill design, new website, new payment processes and more. Visit to see what’s changing and how it may affect you.

Frequently Asked Questions

Reset your password here.  You will be asked to enter your username or sign-in email address and verify via a temporary code sent to your email address.

Reset your sign-in ID here.  You will be asked to provide your e-mail address that you have on your Web Profile and you will receive an email with your sign-in ID.

Please visit the Services & Rebates page for a list of energy saving services and rebates available.  You may filter the list by selecting the criteria applicable to you on the left hand side.

You may also browse through the different energy saving programs that we offer.

In order to claim and manage your rewards points, you will need a web profile with your account linked to it.  

Have an online web profile?:  

  1. Sign in
  2. Click on “Energy Usage” on the sidebar navigation 
  3. Click on “Points & Rewards" 

If your account isn't already added, you'll need to add it to view your points.

Don't have an online web profile?:  

  1. Register for Online Access
  2. Add your service account
  3. Click on “Energy Usage” on the sidebar navigation 
  4. Click on “Points & Rewards"

Note:  Your account must be eligible to qualify for the points and rewards program.

For additional information on your points and rewards program, you may also email or contact customer support at (866) 903-2811.

For gas leak and gas emergencies, call 800-640-1595 or 911 immediately.

For power outages, please report outages online or call -855-RIE-1102.

Emergency support is available 24 hours a day, every day.

If you would like to report a problem with a street light please call our Customer Service Contact Center at:

Monday - Friday, 7:00 am - 7:00 pm

If this pertains to a decorative street light, please review Decorative Street Lights to make sure the light is one we service.

There are a number of variables that can cause your energy bill to fluctuate each month.  Changes in the season can have an impact on the amount of electricity and gas you use. Another factor could be the operation of your equipment. You can find more information about why my bill may vary and how to gain more control over usage on our site.

To view more about saving energy, visit our website for ways to save
We also recommend enrolling in a Budget Plan for a more balanced monthly bill.

Here is a list of things you will need to have to start service:

  • Full Address you are moving to (including the house number, street name and Suffix, unit/apartment number, city, state, and zip code)
  • Legal Name as shown on SSN Card
  • Social Security Number
  • Preferred Contact Number
  • Email Address
  • Date you would like to start service
  • Driver’s License (You may be asked to provide information from your Driver’s License)


Please have this information readily available prior to your request for Service