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Terms & Conditions

The Narragansett Electric Company d/b/a Rhode Island Energy, a PPL corporation (referred to in this policy as “Narragansett,” the “Company,” “we,” “us,” “our” and other similar pronouns), has developed these Terms of Use (“Terms”) govern your use of, and contain the terms upon which you (also referred to as “User”) may access, the information and services available through the Narragansett website or other online properties that link to these Terms (collectively referred to as the “Services”). Please read these Terms in full before using our Services. By accepting these Terms, by using our Services, or by providing any information to Narragansett, you understand and intend the Terms to be the legal equivalent of a signed written contract and you are legally bound by these Terms. You represent that you are legally able to accept these Terms, and affirm that you are of legal age to form a binding contract. BEFORE ACCESSING OUR SERVICES, PLEASE READ THE TERMS CAREFULLY AS THEY GOVERN YOUR USE OF, AND ANY MATERIAL AVAILABLE THROUGH, OUR SERVICES.

If you do not agree to these terms, please do not use our Services. We reserve the right to modify these Terms at any time without prior notice, and your use of the Services binds you to the changes made. We do occasionally update these Terms, so please refer to them in the future. Any changes will appear in the Terms at this space on the Services. You agree that we will not be liable to you or to any third party for any such modification.

Access to Services

You will be able to access our Services without having to register any details with us.

These Terms are only applicable to the users of our Services. We do not have any control over third-party websites and as such, we disclaim all liability from your use of those third-party websites. You should be sure to review any third-party website’s terms of use and conditions and privacy policies prior to using them.


Our Services, images, trademarks, service marks, logos data, text, audios, videos, photographs, custom graphics, logos, button icons, descriptions, and all other material provided and the collection and compilation and assembly thereof (“Content”) are the exclusive property of Narragansett, its parent, or our licensors or affiliates and are protected by law including intellectual property laws. Any use of such Content without the express written permission of Narragansett is strictly prohibited. Any other trademarks or service marks appearing anywhere on our Services are the property of the third-party respective owners. To the extent any product name or logo does not appear with a trademark (™), such lack of notice does not constitute a waiver of any and all intellectual property rights that Narragansett or a third party has established in any of its products, features, or service names or logos.

Except as expressly provided in the Terms, Narragansett does not grant any express or implied right(s) to you (or any other user) under any intellectual property law. Accordingly, unauthorized use of any Content on the Services may violate copyright laws, trademark laws, trade secret laws, the laws of privacy and publicity, and other regulations and statutes.

Narragansett actively and aggressively enforces its intellectual property rights to the fullest extent of the law. The Contents of our Services are Copyright © Narragansett, its parent, or our licensors or affiliates. All rights reserved. 

If you submit or post any content to the Services, you grant us a royalty free, perpetual, irrevocable, transferrable, assignable, sub-licensable worldwide license to use such content, including alterations thereof, for our business purposes, in any form, in any media, and via any technology we choose, whether it exists now or is created in the future. You represent that any content posted or otherwise submitted by you to our Services is original to you and that you have the right to grant us these rights.

If you are a copyright owner who believes in good faith that your copyrighted material has been reproduced, posted or distributed on our Services in a manner that constitutes copyright infringement, please notify us in accordance with the “Contact Us” section below.  

Our Services and the Content of our Services are provided by Narragansett, via its service provider, Rhode Island Energy, as a service to its Users. Our Services provide information on Narragansett’s services as well as other material of interest to our customers, such as enrollment forms for online registration with some of Narragansett’s service programs. The Content of our Services may be used for informational purposes only. Any other use of such Content, including the reproduction, modification, distribution, transmission, republication, display, or performance of the Contents without our prior written consent is expressly forbidden. You may not use, reproduce, modify, transmit, display, publish, sell, create derivative works, or distribute by any means, method, or process whatsoever, now known or hereafter developed, any Content of our Services for commercial profit or gain. Nothing in these Terms or on the Services shall be construed as conferring any intellectual property or other proprietary rights to you.

As a condition of your use of the Services, you will not use the Services, or any Content or services, for any purpose that is unlawful in any applicable jurisdiction where our Services are being used or prohibited by these Terms, and you agree to abide by the terms and conditions set forth in the “User Conduct” section below. You may not use the Services, Content or services in any manner that could damage, disable, overburden, or impair any of our equipment or interfere with any other party’s use and enjoyment of the Services, or any Content or services. You may not attempt to gain access to any portion of the Services, or any of its Content, other than those for which you are authorized.

While every effort is made to ensure the timeliness and accuracy of the Services Content, we make no warranties, either express or implied, and assume no liability or responsibility for the completeness, use, accuracy, reliability, correctness, timeliness or usefulness, of any of the results obtained from their use.

We make no representation or warranty, express or implied, with respect to the Content of the Services, or links to third party websites, including but not limited to accurateness, completeness, correctness, timeliness or reliability. We make no representation or warranty regarding the merchantability or fitness for a particular purpose or use with respect to any Content or services whatsoever that may be accessed through our Services, or the results to be obtained from using the Services. We make no representation or warranty that the Services or Content of the Services is free from defects or viruses. Your use of external links and third-party websites is at your own risk and subject to the terms and conditions of use for such links and websites.

While every effort is made to ensure that all Content provided on the Services does not contain viruses and/or harmful materials, you should take reasonable and appropriate precautions to scan for viruses or otherwise protect your computer and/or device and you should ensure that you have a complete and current backup of the applicable items on your computer and/or device. We disclaim any liability for the need for services or replacing equipment or data resulting from your use of the Services. While every effort is made to ensure smooth and continuous operation, we do not warrant the Services will operate error-free.

Confidentiality on Internet

Use of the Internet is solely at your own risk and is subject to all applicable local, state, national, and international laws and regulations. Although Narragansett has endeavored to create a secure and reliable Services, the confidentiality of any communication or material transmitted to/from our Services over the Internet cannot be guaranteed. Accordingly, Narragansett is not responsible for the security of any information transmitted via the Internet, the accuracy of the information contained on our Services, or the consequences of your reliance on such information. For more private communication, Users may contact Narragansett by telephone at the numbers listed in the “Contact Us” portion of these Terms.

Events Beyond Narragansett’s Control 

Narragansett will not be responsible for any loss resulting from a cause over which it does not have direct control, including, but not limited to, failure of electronic or mechanical equipment or communication lines, telephone or other interconnect problems, computer viruses, unauthorized access, theft, operator errors, severe weather, earthquakes, natural disasters, epidemic, pandemic, strikes or other labor problems, wars or governmental restrictions.

Services Registration and Password Policy 

Use of certain portions of our Services requires both log-in information and a password. You agree to provide true, accurate, current and complete information about yourself as prompted by the applicable registration or log-in form, and you are responsible for keeping such information up-to-date (this includes your contact information, so that we can reliably contact you). The information you submit must describe you (you may not impersonate another person or entity), and you may not sell, share or otherwise transfer your account information.

The log-in information is your e-mail address (“User I.D.”). During the registration process for our Services, you must choose a unique sign-on password (“Password”). Each User I.D. and corresponding Password can only be used by one individual or entity. All Passwords must be kept secret. By agreeing to these Terms, you agree to be solely responsible for the confidentiality and use of your Password, and agree to be responsible for all activity occurring when our Services are accessed through your account, whether authorized by you or not. We are not liable for any loss or damage arising from your failure to protect your Password or account information.

As a condition of use, you must immediately notify Narragansett if you become aware of any loss or theft of your Password or any unauthorized use of your Password. Narragansett reserves the right to reset any Passwords that may have been compromised.

When registering with Narragansett, you represent and warrant that: (a) you are 18 years old or older; (b) you are using your actual identity and any information you provide to Narragansett is accurate and complete and (c) your registration with Narragansett and use of our Services will not violate any local, state, national or international laws or regulations.

Services Uptime

We take all reasonable steps to ensure that our Services are available 24 hours every day, 365 days per year. However, websites do sometimes encounter downtime due to the server and other technical issues. Therefore, we will not be liable if our Services are unavailable at any time.

Our Services may be temporarily unavailable due to issues such as system failure, maintenance or repair, or for reasons beyond our control. Where possible, we will try to give our users advance warning of maintenance issues, but shall not be obliged to do so.

Consent to Receive Communications

Consent to Receive Calls

By submitting a telephone number to Narragansett you agree that a representative of Narragansett can contact you at the number you provide, potentially using automated technology (including texts/SMS messaging) or a pre-recorded message.  Your consent to telephone contact is not an obligation to receive any of our services.

Narragansett SMS/Outbound Call Terms of Use

When you select to receive text notifications, Narragansett has your permission to message you on the number you have specified as your mobile phone. You expressly consent to allow us to use text messaging to contact you.

When you select to receive outbound call notifications, Narragansett has your permission to call you on the number you have specified as your mobile phone. You expressly consent to allow us to use pre-recorded calls or auto-dialed calls to contact you.

There is no additional charge for sending or receiving SMS or voice messages. However, message & data rates may apply. Check with your carrier for the details on your plan.  Message frequency will vary per customer.

Compatible carriers include AT&T, T-Mobile, Verizon Wireless, Sprint, Boost, U.S. Cellular, Cellular One, MetroPCS, ACS/Alaska, Bluegrass Cellular, Cellular One of East Central Illinois, Centennial Wireless, Cox Communications, EKN/Appalachian Wireless, GCI, Illinois Valley Cellular, Immix/Keystone Wireless, Inland Cellular, Nex-Tech Wireless, Rural Cellular Corporation, Thumb Cellular, United Wireless, West Central (WCC), Cellcom, Cellsouth, Cricket, Cincinnati Bell and Virgin Mobile.

T-Mobile is not liable for delayed or undelivered messages.

Consent to Receive Electronic Communication

The communications between you and Narragansett via our Services use electronic means, whether you visit our Services or send us an e-mail, or whether we post notices on our Services or communicate with you via e-mail. For contractual purposes, you consent to receive communications from us in an electronic form, and you agree that all terms and conditions, agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications would satisfy if it were in writing. The foregoing does not affect your non-waivable rights.

User Conduct

There are a few rules of conduct that you are required to follow when you use our Services:

  • Do not “harvest” (or collect) information from our Services using an automated software tool or manually on a mass basis (unless we have given you separate written permission to do so). This includes, for example, information about other users of our Services and information about the offerings, products services and promotions available on our Services.
  • Do not use automated means to access our Services, or gain unauthorized access to our Services or to any account or computer system connected to our Services.
  • Do not obtain, or attempt to obtain, access to areas of our Services or our systems that are not intended for access by you.
  • Do not “flood” our Services with requests or otherwise overburden, disrupt or harm our Services or its systems.
  • Do not circumvent or reverse engineer our Services or its systems.
  • Do not restrict or inhibit another User or Users from using and enjoying our Services.
  • When using our Services, you shall not post or send to or from the Services:
    • content that infringes any third party intellectual property right (such as copyrights);
    • content that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offense, give rise to civil liability, or otherwise is contrary to the law in any applicable jurisdiction where our Services are being used;
    • content that advertises or solicits business for products or services other than those that are offered and promoted on our Services;
    • content which is harmful in nature including, any virus, malware, spyware, Trojan Horses, corrupted data or other potentially harmful content or code; or
    • content for which you have not obtained all necessary consents.


We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details or any person posting materials to our Services.

You shall not use our Services while distracted or preoccupied, such as when operating a motor vehicle. You should access our Services only with due regard for your own safety and the safety of others.

Security of Services

Actual or attempted unauthorized use of our Services may result in criminal and/or civil prosecution. For your protection, Narragansett reserves the right to view, monitor, and record activity on our Services without notice or permission from you. Any information obtained by monitoring, reviewing or recording is subject to review by law enforcement organizations in connection with investigation or prosecution of possible criminal activity on our Services. Narragansett will also comply with all court orders involving requests for such information.

Links to and from Third Party Websites

Any links furnished on our Services may allow you to leave our Services. These third-party websites are not under our control and we disclaim any responsibility for the contents of such linked website, or any link(s) contained in any such linked website or any changes or updates to any of these websites. We further disclaim any responsibility for any form of transmission received from any linked third-party website, or advertising. If we provide these links to you, it is done simply as a convenience to you, and inclusion of any link herein shall in no way be construed as an endorsement by us of the website.

If you would like to link to our Services, you may only do so on the basis that you link to, but do not replicate, any page of our Services, and subject to the following conditions:

(a) you do not in any way imply that we are endorsing any services or products unless this has been specifically agreed with us;

(b) you do not misrepresent your relationship with us or present any false information about us;

(c) you do not link from a website that is not owned by you;

(d) your website does not contain content that is offensive, controversial, infringes any intellectual property rights or other rights of any other person or does not comply in any way with the law of the United States of America.

If you choose to link our Services in breach of this section, you shall fully indemnify us for any loss or damage suffered as a result of your actions.


All information on our Services is of a general nature and is furnished for your knowledge and understanding and as an informational resource only. The documents and any related graphics published on this server could include technical inaccuracies or typographical errors. Changes are periodically added to the information contained on our Services. We may make improvements and/or changes to any of the products depicted or described herein at any time and for any reason. We expressly disclaim any responsibility or liability for any adverse consequences or damages resulting from your use of the Services or reliance on the information from either.


Limitation of Liability



You agree to defend, indemnify, and hold us, our officers, directors, employees, volunteers, agents, licensors, proprietors, representatives, shareholders, servants, attorneys, predecessors, successors and assigns, service providers, and suppliers, harmless from and against any claims, actions or demands, proceedings, damages, injuries, losses, liabilities and settlements including without limitation, reasonable legal and accounting fees, resulting from or alleged to result from, your use of and access to the Services or your violation of these Terms by you or by someone accessing our Services via your account, or your violation of any third party right, including without limitation any trademark, copyright or other proprietary or privacy right. We reserve the right, at our own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which event you agree to cooperate with us in defending such claims. This indemnification, defense and hold harmless obligation will survive the Terms and the termination of your use of our Services.


These Terms, and any rights and licenses granted hereunder, may not be transferred or assigned by you.                                                      

Applicable Law

We make no representations that the Contents of the Services are appropriate or may be used or downloaded outside the United States. Access to the Services and/or the Contents of either may not be legal in certain countries outside the United States. If you access the Services from outside the United States, you do so at your own risk and are responsible for compliance with the laws of the jurisdiction from which you access the Services.

Our Services are created and controlled in the State of New York, United States of America. Our Services, the Content of our Services, and any disputes arising therefrom shall be construed, enforced, and interpreted under the laws of the State of New York, as applied to agreements entered into and completely performed in New York, and applicable United States federal laws. Use of our Services constitutes agreement of the user to the jurisdiction of the state and federal courts located therein. Any action to enforce these Terms will be brought in the federal or state courts presiding in Providence, Rhode Island, and both parties expressly agree to be subject to the jurisdiction of such courts.

A printed version of the Terms and of any related notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to the Terms to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

Our Services are subject to the United States export control laws and regulations and may be subject to export or import regulations in other countries. You agree to strictly comply with all such laws and regulations and acknowledge that you have the responsibility to obtain authorization to export, re-export, or import of any data on our Services, as may be required.


These Terms, together with the Privacy Policy, and any legal notices published by us on the Services, shall constitute the entire agreement between us with respect to use of and material available on or through the Services and supersede all prior or contemporaneous communications and proposals, whether electronic, oral or written between you and Narragansett with respect to our Services. Please see Narragansett’s Privacy Policy for Narragansett’s personal data collection and use practices. Any rights not expressly granted are reserved by Narragansett.

If any provision of these Terms is deemed invalid or unenforceable (including, but not limited to, the warranty disclaimers and liability limitations) pursuant to applicable law by a court of competent jurisdiction, then the invalid or unenforceable provision will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the invalidity of such provision shall not affect the validity of the remaining provisions of these Terms, which shall remain in full force and effect. No waiver of any term shall be deemed a further or continuing waiver of such term or any other term, and our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision. YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SERVICES MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCRUES. OTHERWISE, SUCH CAUSE OF ACTION IS PERMANENTLY BARRED.

No joint venture, partnership, employment or agency relationship exists between you and Narragansett as a result of these Terms or your use of our Services.

Term and Termination

These Terms will take effect at the time the User begins using our Services (thereby indicating acceptance of the Terms). Narragansett reserves the right at any time to deny you or any user access to our Services or any portion thereof, and to terminate the Terms. In addition, we have a policy of terminating the Services usage privileges of users who are repeat infringers of intellectual property rights. In the event that we suspend or terminate your access to and/or use of our Services, you will continue to be bound by the Terms that were in effect as of the date of your suspension or termination.

Contact Us

If you have questions regarding our Services, or if you are interested in obtaining more information concerning Narragansett’s products and services, please refer to the information below.

Narragansett welcomes your feedback and suggestions about how to improve our Services. Any ideas, suggestions, information, know-how, or any other material (collectively, “Materials”) received through our Services, however, will be deemed to include a royalty-free, perpetual, irrevocable, nonexclusive right and license for Narragansett to adopt, publish, reproduce, disseminate, transmit, distribute, copy, use, create derivative works, display (in whole or part) worldwide or act on such Materials without additional approval or consideration, in any form, media or technology now known or later developed for the full term of any rights that may exist in such Materials, and you waive any claim to the contrary.

Please contact us at:

Rhode Island Energy
280 Melrose Street
Providence, RI 02907

For electric billing account: 1-855-RIE-1101
For gas billing account: 1-800-870-1664


Effective Date: June 3, 2022